At Metrons Store, we want our customers to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of receiving your order with your order number and clear photographs or videos showing the issue. Products may be eligible for a return or replacement only if they are unused, in their original condition, and returned with their original packaging, tags, accessories, and other included items. Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. Once we receive and inspect the returned product, we will notify you whether your return or replacement request has been approved. If a refund is approved, the refund will generally be processed to the original payment method, and the time taken for the amount to appear in your account may depend on your bank or payment provider. Shipping charges may be non-refundable unless the return is due to an error, defect, or damage attributable to Metrons Store. We may refuse a refund or replacement if the product shows signs of use, damage caused by the customer, or does not meet the applicable return conditions. Orders that have already been shipped may not be eligible for cancellation. Metrons Store reserves the right to update this Refund & Return Policy when necessary. For questions or to request a return or refund, please contact Metrons Store using the contact information provided on our website.